True Buddy Voices

📜 Terms & Conditions

Welcome to TrueBuddyWear – Where Threads Carry Loyalty.
This website, www.truebuddywear.com (the "Site"), is operated by TrueBuddyWear LLP. The terms “we”, “us” and “our” refer to TrueBuddyWear. By accessing, browsing, or purchasing from this platform, you agree to be bound by the following Terms & Conditions.

These Terms apply to all users of the site, including browsers, vendors, customers, and content contributors.

🛍️ General Terms of Use

  • Accessing our website or making a purchase creates a binding agreement with TrueBuddyWear LLP.
  • Use of our products for illegal or unauthorized purposes is strictly prohibited.
  • You must not transmit any worms, viruses, or destructive code.
  • Violation of these Terms may lead to immediate service termination.

🐾 Our Products – Made with Heart

  • All products are part of limited edition collections inspired by pet love and loyalty.
  • Descriptions, prices, and availability are subject to change without notice.
  • We may discontinue any product at any time.
  • Actual colors and textures may slightly differ due to lighting and screen variations.

🍪 Cookies & Tracking

Yes, we use cookies (not the crunchy kind—sorry, Buddy). These small data files:

  • Help us remember what’s in your cart
  • Enable smoother navigation
  • Personalize product recommendations
  • Track website usage for better design and marketing decisions

    You can choose to accept or reject cookies through your browser settings. But disabling them may affect some features of our site.

💳 Orders & Payment

  • All prices are in INR (₹) and include applicable taxes, unless otherwise stated.
  • We accept major payment options via Razorpay, Stripe, and UPI-enabled apps.
  • All payments are final and non-refundable except under our Return & Exchange Policy.

📦 Shipping & Delivery

  • Orders are typically dispatched within 5–7 business days.
  • Delivery timelines may vary due to location, courier partners, or external factors.
  • Tracking details are provided via email or SMS once your order is shipped.

🔁 Returns & Exchanges

  • Returns are accepted only for defective, incorrect, or damaged items.
  • Initiate a return within 7 days of delivery.
  • Items must be unused, unwashed, and returned in original packaging.
  • Read our full Returns & Exchange Policy (link on Returns page).

🧾 Accuracy, Completeness & Timeliness of Information

  • We strive for accuracy, but the site may contain occasional typographical or factual errors.
  • Use of the information on this site is at your own discretion and risk.

👤 User Account & Responsibility

  • You are responsible for maintaining the confidentiality of your account and password.
  • Report any unauthorized access to: support@truebuddywear.com

📲 Mobile Application

  • TrueBuddyWear is currently available only through our website.
  • Future mobile app launches will be covered by updated Terms.

📸 Intellectual Property

  • All content including designs, logos, text, and images belongs to TrueBuddyWear LLP.
  • No part of the website may be reproduced or used without written permission.

🐶 Loyalty, Not Liability

  • We are not liable for delays by logistics/payment providers or for typographical errors.
  • We are not responsible for any indirect or incidental damages from use of this platform.

✉️ Contact Information

Questions about these Terms?
Email: support@truebuddywear.com
Location: Mumbai, India