Welcome to TrueBuddyWear – Where Threads Carry Loyalty.

This website, www.truebuddywear.com (referred to as the "Site"), is operated by TrueBuddyWear LLP. Throughout the site, the terms “we”, “us” and “our” refer to TrueBuddyWear. By accessing, browsing, or purchasing from our web-based platform, you agree to be bound by the following Terms & Conditions.

These Terms apply to all users of the site, including browsers, vendors, customers, and contributors of content.

When you access our website or make a purchase, you’re entering into a binding agreement with TrueBuddyWear LLP.

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any worms, viruses, or code of destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

2. Our Products – Made with Heart

Each product on this platform is part of a limited edition collection, designed with stories of pet love, loyalty, and emotional heritage in mind. All descriptions, pricing, and availability are subject to change without notice.

We reserve the right to discontinue any product at any time.

Colors and fabric textures may slightly vary due to screen resolution and photography lighting.

All prices listed are in INR (₹) and inclusive of applicable taxes unless stated otherwise.

We accept all major payment options through trusted gateways like Razorpay, Stripe, and UPI-enabled apps.

Payment once processed is considered final and non-refundable except under our Return & Exchange Policy.

We aim to dispatch all orders within 5–7 business days.

Delivery timelines may vary depending on location, courier availability, and external factors.

Once an order is shipped, tracking details will be provided via email or SMS.

We don’t believe in throwaway culture—every piece is made with purpose. But if you receive a defective, incorrect, or damaged item:

Please initiate a return within 7 days of delivery.

Items must be unused, unwashed, and returned in their original condition and packaging.

Read our detailed Returns & Exchange Policy [here] (link to policy page).

We do our best to ensure all content on the website is accurate and up to date. However:

We do not guarantee that the information is 100% free of typographical or factual errors.

Any reliance on the material on this site is at your own risk.

When you create an account, you are responsible for maintaining confidentiality and restricting access to your login credentials.

Any misuse or unauthorized access must be reported immediately to: support@truebuddywear.com

As of now, TrueBuddyWear is only available via our web-based platform (www.truebuddywear.com). Any future release of a mobile application will be accompanied by an updated version of these Terms.

All content, including but not limited to designs, logos, images, text, and product names are the property of TrueBuddyWear LLP.

Reproduction, duplication, or exploitation of our content without written permission is strictly prohibited.

While we strive to provide a seamless experience, TrueBuddyWear is not liable for:

Delays or disruptions caused by third-party logistics or payment providers

Typographical errors or stock inaccuracies

Any indirect or incidental damages arising from use of the platform

Questions about the Terms & Conditions?

We’re always listening:

Email: support@truebuddywear.com

Address: Mumbai, India