Last Updated: [21/07/2025]
At TrueBuddyWear, we value loyalty—not just in the way pets love us, but also in the way we protect the people who believe in our purpose. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.
By using www.truebuddywear.com, you agree to the terms outlined in this policy.
What We Collect
When you shop with us or browse our chapters, we may collect the following information:
Personal Details: Name, phone number, email address, and shipping/billing address
Account Info: Login credentials, wishlist items, order history
Payment Info: Card details or payment gateway info (handled securely by third-party providers)
Device & Usage Info: IP address, browser type, device ID, referral URLs, location data
Communication Records: Any communication sent via chat, email, or contact forms
Why We Collect It
Every detail we collect is for a purpose—just like every stitch in our apparel. Here's why:
To process and deliver your orders seamlessly
To send important order updates, offers, and loyalty rewards
To improve your user experience through personalization
To respond to customer queries with empathy and speed
To comply with applicable laws and ensure platform security
Sharing & Security
We do not sell or rent your personal data to third parties. Ever. Your data is shared only with:
Trusted service providers (shipping partners, payment gateways, IT support)
Legal or compliance authorities if required by law
We use secure socket layer (SSL) encryption and industry-standard safeguards to protect your information. But just like no thread is unbreakable, no system is 100% foolproof. Please practice caution when sharing information online.
Cookies & Tracking
Yes, we use cookies (not the crunchy kind—sorry, Buddy). These small data files:
Help us remember what’s in your cart
Enable smoother navigation
Personalize product recommendations
Track website usage for better design and marketing decisions
You can choose to accept or reject cookies through your browser settings. But disabling them may affect some features of our site.
Email & SMS Policy
We may occasionally wag into your inbox or phone with:
Order updates
Tail-wagging offers
Chapter drop alerts
Purposewear stories that matter
You can opt-out anytime using the "unsubscribe" or "STOP" link in the message.
Your Rights
As a valued member of the TrueBuddyWear pack, you have:
The right to access or correct your information
The right to request deletion of your data
The right to withdraw consent for marketing communications
Reach out to us at privacy@truebuddywear.com for any such requests.
Updates to This Policy
As our story grows, so might this policy. We may update it occasionally to reflect changes in legal or operational requirements. We'll notify you of any significant changes on our website.
Contact Us
Got questions, concerns, or just want to bark hello?
Email us at: privacy@truebuddywear.com